Meeting documents
SWT Audit, Governance and Standards Committee
Wednesday, 25th September, 2019 6.15 pm
- Meeting of SWT Audit, Governance and Standards Committee, Wednesday, 25th September, 2019 6.15 pm (Item 40.)
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The purpose of the report is to present the Committee with the Local Government Ombudsman Summary of Complaints for 2018/19. As these reports relate to the previous financial year they are for Taunton Deane Borough Council (Appendix A) and West Somerset Council (Appendix B).
Minutes:
During the discussion, the following point was raised:-
· Councillors queried whether the amount of complaints received by the Ombudsman was at a normal level as the figures seemed quite low.
The Monitoring Officer advised that the figures were at a fairly normal level compared to other Councils. The figures were low because the Ombudsman wouldn’t accept a complaint unless the local complaints procedure had been exhausted.
Resolved that the Committee noted the Local Government Ombudsman reports.
Supporting documents:
- Local Government Ombudsman Report, item 40. PDF 218 KB
- Taunton Deane Borough Council LGO Report, item 40. PDF 625 KB
- Copy of Taunton Deane Borough Council (Received), item 40. PDF 12 KB
- Copy of Taunton Deane Borough Council (Decided), item 40. PDF 22 KB
- Copy of Taunton Deane Borough Council (Compliance), item 40. PDF 11 KB
- West Somerset District Council LGO Report, item 40. PDF 624 KB
- Copy of West Somerset District Council (Received), item 40. PDF 7 KB
- Copy of West Somerset District Council (Decided), item 40. PDF 11 KB